Coronavirus – Update
What effect could Covid restrictions have on your Suncamp holiday?
Suncamp wants you to be able to go on holiday safely and without worries. Have you booked a camping holiday or are you planning to book one? Then it's important to be aware of how Covid restrictions may affect your booking. Please find the conditions and measures that apply to all Suncamp bookings below.
The governmental coronavirus measures can change rapidly. This may affect the information below. We will do everything we can to update our conditions monthly so you know where you stand. The information shown on this page is subject to change.
- Vaccination/booster shot
- Entry restrictions 3G, 2G, 2G+
- Travelling to an area in code orange
- Money-back guarantee
Quarantine on arrival and during your stay
- Some countries require all incoming travellers to go into quarantine immediately upon arrival. This is a risk you take as a traveller and is not sufficient reason to have your booking with Suncamp cancelled free of charge.
- If you booked the money-back guarantee, and between 28 and 7 days before your holiday you hear that all travellers (vaccinated and unvaccinated) must go into compulsory quarantine on the day of arrival at your destination, then the money back guarantee allows you to cancel your booking up to 7 days before the day of arrival.
- If a destination only has a compulsory quarantine for people who have not been (fully) vaccinated, you cannot cancel your trip free of charge. Even if you have the money-back guarantee.
- If you have to go into quarantine during your stay because you have symptoms or test positive for the coronavirus, you are not entitled to reimbursement of the unspent travel days, extra accommodation costs and/or any other costs. This situation is personal and falls under the traveller’s own risk. In some cases your cancellation insurance or travel insurance may cover these costs.
Quarantine on return
- If after your holiday all travellers are subject to a compulsory quarantine upon returning home, you cannot cancel free of charge. This is a risk you take as a traveller. In this case you do have the right to money back if you choose our money back guarantee.
- If the compulsory quarantine upon returning home only applies to people who have not been (fully) vaccinated, you cannot cancel your trip free of charge. Even if you have the money-back guarantee.
- If there is a lockdown in the country of arrival, you are entitled to free cancellation. Suncamp's definition of a lockdown is that the campsite is closed. Given the nature of our Suncamp holidays, we will also consider closure of the toilet facilities and/or swimming pool during your entire stay (due to Covid restrictions) to be a lockdown. The rules for ensuring the safety of visitors may vary from campsite to campsite. There is no lockdown if campsite facilities such as restaurants or playgrounds are closed due to the coronavirus.
- If, due to the coronavirus, the country in which you reside does not allow travel abroad, meaning you cannot leave your country, you will not be entitled to a free cancellation.
- If you have not yet had your vaccinations and booster shot, but need them in order to comply with the measures of the destination country, this is at your own risk. This means that if you do not wish to comply with the requirements of the destination country, you are not entitled to free cancellation.
- If you would like to travel but have not yet had the opportunity to get the booster shot, then in the event that your destination country requires a booster shot, you can get help and assistance to change your booking if possible. You can only use this service if you cannot comply with the measures of the destination country, not if you do not wish to comply with the measures of the destination country.
Entry restrictions 3G, 2G, 2G+
- For most destinations, a 3G corona certificate (vaccination, recovery or test certificate) is required. If you are unable to produce the required proof of vaccination (vaccinated), proof of recovery (recovered) or proof of testing in the destination country, this is at the personal risk of the traveller. You will not be entitled to a free cancellation.
- Some countries have a 2G policy. If you cannot show a required certificate of vaccination (vaccinated) or proof of recovery (recovered) in the destination country, this is at the personal risk of the traveller. You will not be entitled to a free cancellation.
- In countries where the 2G+ rule applies, you must also always show a recent negative PCR test. This means that even if you are fully vaccinated or have recovered, you should have a coronavirus test done. In some countries, this testing requirement does not apply to travellers who have had the booster shot. You have to pay for the testing yourself. The 2G+ rule does not provide a basis for cancellation without charge.
Travelling to an area that has code orange
Travelling to an area with code orange is not entirely without risk. Restrictive measures may apply at your destination which may limit your holiday enjoyment. These restrictive measures do not constitute grounds for cancellation without charge. More information about all colour codes and Covid measures per European country can be found here. Obtaining the correct information is your own responsibility.
Money Back Guarantee
Our Money Back Guarantee allows you to get your money back in certain of the above situations. All information and the conditions of the Money Back Guarantee can be found here.